Shipping policy

Shipping Policy

Glow Theory SA
Last Updated: 24/07/2026

At Glow Theory SA, we are committed to delivering your order safely and efficiently. Please read this Shipping Policy carefully before placing your order.

Order Processing

All orders are processed within 1–3 business days after your payment has been successfully received.

Orders are processed Monday to Friday, excluding weekends and South African public holidays.

Once your order has been processed, you will receive a confirmation email notifying you that your order has been dispatched.

Delivery Time

We proudly ship throughout South Africa using Aramex Door-to-Door Courier.

Estimated delivery time: 8–11 business days from the date your order is dispatched.

Business days exclude weekends and public holidays.

Please note that delivery timeframes are estimates only and are not guaranteed.

Tracking Your Order

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information (where available).

Please allow up to 24–48 hours for tracking information to become active.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address during checkout.

Glow Theory SA cannot be held responsible for delays, failed deliveries, or additional courier charges resulting from incorrect or incomplete delivery information supplied by the customer.

If an order is returned to us due to an incorrect address or failed delivery attempts, additional shipping charges may apply before the order can be resent.

Delivery Delays

While we work closely with our courier partners to ensure timely delivery, delivery times are provided as estimates only.

Once an order has been collected by Aramex Door-to-Door, delivery is managed by the courier.

Glow Theory SA shall not be liable for delays caused by circumstances beyond our reasonable control, including but not limited to:

  • Courier operational delays

  • Weather conditions

  • Road closures or traffic disruptions

  • Public holidays

  • Industrial action or strikes

  • High shipping volumes

  • Natural disasters

  • Government restrictions

  • Incorrect delivery information supplied by the customer

  • Any unforeseen events affecting courier operations

Although we are not responsible for courier delays once your parcel has been dispatched, we will gladly assist in communicating with Aramex and tracking your shipment until it has been successfully delivered.

Lost or Damaged Parcels

If your parcel arrives damaged, please notify us within 7 days of delivery and provide clear photographs of:

  • The outer packaging

  • The shipping label

  • The damaged product(s)

If your parcel appears to be lost, please contact us with your order number. We will liaise with Aramex to investigate the shipment.

A replacement or refund will only be considered once the courier's investigation has been completed and the parcel has been officially declared lost or irrecoverable.

Multiple Shipments

Where an order contains multiple products, your items may occasionally be shipped separately due to warehouse availability or logistics.

You will not incur any additional shipping charges if this occurs.

Shipping Charges

Shipping fees are calculated at checkout and displayed before payment is completed.

From time to time, Glow Theory SA may offer promotional free shipping offers, which will be clearly advertised on our website.

Order Changes or Cancellations

If you wish to amend or cancel your order, please contact us as soon as possible.

Once your order has been processed or dispatched, we may no longer be able to make changes or cancel your order.

Contact Us

If you have any questions regarding your shipment, please contact our customer support team.

Glow Theory SA

📧 glowtheorysa@icloud.com

Please include:

  • Your full name

  • Your order number

  • A brief description of your enquiry

We aim to respond to all shipping enquiries within 1–2 business days.

Legal Note

Nothing in this Shipping Policy limits or excludes any rights that consumers may have under the Consumer Protection Act 68 of 2008 or any other applicable South African law. Where mandatory consumer rights apply, those rights will prevail over any inconsistent provision of this policy.